FAQ
What is Home Pro Supply?
Home Pro Supply is an online store offering practical and useful products for home, outdoor, and everyday needs.
Where is Home Pro Supply located?
Our business address is:
700 E Plano Pkwy
Plano, TX 75074
United States
How long does it take to process my order?
Orders are generally processed within 0–1 business days after payment has been successfully confirmed.
How long does shipping take?
Standard shipping generally takes 3–7 business days after your order has been processed.
Please note that delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our control.
Will I receive tracking information?
Yes. When tracking is available for your order, tracking information will be provided so you can monitor your shipment.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
What is your return policy?
We generally accept eligible returns within 30 days of delivery. Items should be unused and in their original condition and packaging where applicable.
Please review our Return and Refund Policy for complete details.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Provide your order information and, where appropriate, photos of the issue so we can review it and assist you.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
What payment methods do you accept?
We accept payment methods available at checkout, which may include major credit and debit cards and other supported payment options.
Is my payment information secure?
Yes. Payments are processed through secure payment providers. We do not directly store your complete payment card information on our website.
What should I do if my payment is declined?
Please check that your payment and billing information is correct and try again. If the problem continues, contact your bank or payment provider, or contact us for assistance.
Do you ship to my location?
Available shipping destinations and options are displayed during checkout. Shipping availability may vary depending on the destination.
What if my package is delayed?
Although most orders arrive within the estimated delivery period, delays can occasionally occur due to carrier issues, weather, holidays, or other circumstances. If your package appears significantly delayed, please contact us for assistance.
How can I contact Home Pro Supply?
You can contact us using the information below:
Home Pro Supply
700 E Plano Pkwy
Plano, TX 75074
United States
Phone: +1 240-345-3860
Website: homeprosupply.shop