Refund policy

At Home Pro Supply, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, accessories, and documentation, when applicable.
  • The item must not have been damaged through improper use, installation, modification, or handling.
  • You must provide your order number or other proof of purchase.

Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used, installed, modified, or damaged products.
  • Products returned without necessary original packaging.
  • Items identified as final sale or non-returnable at the time of purchase.
  • Gift cards and other items that are non-refundable where applicable.

3. How to Request a Return

Please contact us before sending any item back.

Home Pro Supply
700 E Plano Pkwy
Plano, TX 75074
United States
Phone: +1 240-345-3860
Website: homeprosupply.shop

When contacting us, please provide your order number, the item you want to return, and the reason for the return.

Please do not send a return without receiving return instructions from us first.

4. Return Shipping

Unless the return is due to a defective, damaged, incorrect, or otherwise qualifying item, the customer is generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

5. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return resulted from an error on our part.

6. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please include your order number and photographs of the product and packaging when appropriate. We will review the issue and determine whether a replacement, refund, or another appropriate solution is available.

7. Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to product availability and the applicable return requirements.

8. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, first check with your bank or payment provider.

If you still have not received the refund after the applicable processing period, please contact us at +1 240-345-3860.

9. Changes to This Policy

Home Pro Supply reserves the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For questions regarding returns or refunds, please contact:

Home Pro Supply
700 E Plano Pkwy
Plano, TX 75074
United States

Phone: +1 240-345-3860
Website: homeprosupply.shop